Privacy Policy

DULDUL Games is protecting the privacy rights of our users ("users" or "you").  This Privacy Policy lays out the rules or processing (for example, collecting, storing, using, and managing) users personal information, and data that you provide or we collect in connection with any of our services, websites or any DULDUL Games provided on a mobile platform (we shall refer to all those services and games as Software in this document). We shall refer to all the personal data and information you provide to us or we collect as “Data” in this document.


All use of Software is governed by this Privacy Policy and by using or accessing the Software you give consent to the processing, use and disclosure of your data. Please do not install or use the Software if you do not agree to this Privacy Policy. 

Not all of the Data processing described herein will apply to you, as there may be differences in processing practices in respect of some of our Software.

Why are we processing your Data?

We may process your Data under the following legal basis:

-To perform under a contract you enter into with DULDUL Games which allow you to use the Software (please check End User License Agreement and Terms of Service). It is the basis of processing when we make the Software available to you, provide customer support, integrate our Software with your devices and distribution platforms such as Amazon and Google Android and inform you of the Software related changes and game progress.
  • To pursue our legitimate interests such as engineering, performing analysis of user behavior for future improvement of our games and user experience as well as obtaining revenues from your use of Software (direct payments as well as revenues from advertising) and successful marketing of our Software.
  • To perform our legal obligations to process the Data, for example, prevention of frauds or maintaining tax records.
  • When the processing is not covered by the agreements, you provide your consent to such processing, when applicable.

In general, the Data is essential to allow use of Software by end users. The Data serves several specific purposes which are described both in this Policy as well as in other documents disclosed to you, such as Terms of Service and End User License Agreement which you have entered into by using our Software. In particular, your Data may be used to:
  • Create game accounts and allow users to play our games. Identify and suggest connections with other Software users. Allow to participate in leaderboards. Operate and improve our Software. Understand you and your preferences to enhance your experience and enjoyment using our Software. Respond to your comments and questions and provide customer service. Provide and deliver products and services you request. Deliver advertising and marketing and promotional information to you, including interest-based advertising. Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages. Communicate with you about promotions, rewards, upcoming events, and other news about products and services offered by Vivid Games and our selected partners. Enable you to communicate with other users. Enable you to take part in multiplayer games with other users. Conduct marketing. Link or combine it with other information we get from third parties, to help understand your preferences and provide you with services better fitting your expectations. Allow statistical analysis of users’ preferences and behavior and adjust our Software to your preferences based on such analysis.

The Data may also be used to automatically analyze your in-game behavior and provide you with personalized in-game offers based on such analysis. You may choose to opt out from such analysis at any time in the Software menu. Collecting and storing log data about actions you perform by playing the game allows us to build and implement machine learning models. These are algorithms which try to predict your behavior based on historical data. The outcome of such prediction can be used to adjust different game features to improve your experience with the game e.g. by providing personalized in-game gifts and/or special offers. Such analysis never leads to producing legal effects which concern you as well as does not similarly significantly affect you. The only consequence of such analysis is the possibility of providing you with personalized offers inside the Software you are using.

We shall process your Data as long as you are using our Software, however some data may be stored after that period for technical, marketing and statistical purposes. 


What Data are we processing and how do we collect it?

There is some Data which you provide to us voluntarily, such as Data required to register an account (if applicable), to subscribe to marketing communication, to take part in a contest or sweepstake or to request help from our support. Such Data includes your name, email address and other contact details.

Other Data is collected automatically from you, your device and other services your are using. Such Data include:
  • Mobile device identifiers (such as your unique device ID (persistent/non-persistent, hardware type, international mobile equipment identity ("IMEI");
  • Your communications within the Software (e.g. in-game chats and messages with other players);
  • Data and analytics about your use of our Software (e.g. in-game play progress, levels, games played, session length, preferred settings, which in-game adverts you may have viewed, in-game references or just game preferences, what friends you connect with, how you were directed to our Software);
  • Your IP address and device identifiers such as your Advertising ID, Device ID numbers;
  • Your device type and the operating system that you use;
  • Broad geographic location (e.g. country or city-level location) based on your IP address;
  • GPS location (if you provide your consent to provide us with such Data).

Not all of such data is immediately considered to be personal data under applicable laws, however it may be regarded as such if it allows to identify you in connection with other information. 

Most of the Data which is collected automatically is necessary for us to operate the Software. If you wish such Data not to be collected, you should not install or use our Software. If you already did, please refer to Can you influence the processing of your Data? section below. If it is possible to opt out from collecting such Data or the processing requires your consent you will be informed of the fact by an in-game message or you will be able to change your choices in the Software options/settings menu.

We also may receive some of your Data from Social Network Services you participate in, especially when you connect to our Software using your account registered in some of such Social Network Services (e.g. Facebook). Such Data include:
  • your username;
  • profile picture;
  • age range;
  • gender;
  • your friends using the same Software.
We may receive some of your Data from other third parties and advertising partners, in particular when you were directed to our Software via advertisement in other products. Our Software may contain third party tracking and data collection and analytics tools from our service providers. Such third parties may use cookies, APIs, and SDKs in our Software to enable them to collect and analyze user and device related data and information on our behalf. The third parties may have access to and collect data and information about you, such as your device identifier, MAC address, IMEI, locale (specific location where a given language is spoken), geo-location information, IP address, application usage, access and session times, applications present on the device or in use at a particular time on the device, and your viewing of and interactions with advertising, for the purpose of providing their services, including, for example, enabling, providing and delivering advertising as described in further detail below.   
The privacy policies of our service providers may include additional terms and disclosures regarding their data collection and use practices and tracking technologies, and we strongly advise you to check such privacy policies to learn more about their data collection and use practices, or use of tracking technologies. 
In no instance we process any special categories of information, such as information on your health, race, religion, political opinions or philosophical beliefs, sexual preferences or orientation or any information of similar categories. We do not require you to provide us such information and we do not collect it automatically. 
When we collect Data we do not know the age of our players. In case a player has a Facebook account and has logged in to a game, we will get the age information from the player's Facebook profile information. If we learn that we had inadvertently gathered Data from a child under 13 years of age, we will take reasonable measures to promptly erase such personal information from our records.

Third party advertisement

Advertisers on mobile devices and our third party advertising and analytics partners sometimes collect and use Advertising IDs to enable and optimize advertising. Advertising IDs are non-permanent device identifiers such as the Android advertising ID and/or Apple's ID for advertising.
These advertisers and third party advertising and analytics partners may collect and use data and information about you, such as your Software session activity, viewing of and interaction with an advertisement, device identifier, MAC address, IMEI, geo-location information and IP address for the purposes of analyzing, tracking and measuring advertising performance and to provide interest based advertising.

In addition, you may see our games advertised in other services.  After clicking on one of these advertisements and installing our game, you will become a user of our Software.  In order to verify the installs, a device identifier may be shared with the advertiser or third party advertiser or analytics partner.

We inform you of such aforementioned collection practices, however we are not in control of data collected in such a way, if you want to know more, you should revise privacy policies of such third party advertisers. A list of such third parties and links to their privacy policies is available here.

Who may access your Data?

Within our organization your Data shall be disclosed only to our personnel which need to know such Data for carrying out their work and shall be subject to strict rules. We may disclose your Data to our affiliates (companies controlled by Vivid Games) and their personnel (also on a need-to-know basis). 
Apart from that, third parties (such as advertising providers) may access your data as described in this Policy. Such third parties may be located outside the European Union or the European Economic Area, in particular in the United States of America in accordance with applicable legislation and this Policy. 
We may use third parties to collect and process personal data on our behalf and in accordance with our instructions. We are not liable for the acts and omissions of these third parties, except as provided by law provisions.


Can you influence processing of your Data?

At any time you may request us to have access to your Data. You may request the Data to be corrected. You may also request to erase your Data, restrict the processing of your Data or object to such processing. If we process your Data based on your consent, you may withdraw such consent at any time (check Software options/settings menu).

Please pay attention however, that erasure of all your Data may be technically impossible if such Data is connected with your accounts in other services, in particular Social Network Services and mobile platform operators.

Also keep in mind, that use of the Software requires your Data to be processed as described herein. If you do not accept processing of your Data, you should cease using the Software. The data you provide is necessary to perform the agreements you enter into with DULDUL Games which allow you to use the Software. If you object to processing of your Data, request the Data to be erased or request that we stop processing your Data, as a result you may not be (depending on the type of Data and the type of Software) able to use the Software or some of the functionalities of the Software. 

If you withdraw your consent to processing of certain Data, you may not be able to use the full functionality of the Software or participate in some activities, like contests. 

Your Data may be portable upon your request, however the possibility of transfer is technically limited. 

If you consider your rights to be violated or your Data processing rules infringed, you are entitled to file a complaint with relevant supervisory authority. Default authority for such a complaint is President of the Data Protection Office. however you may also lodge a complaint with any other personal data protection authority in an European Union member state. 

Controller of the Data is DULDUL Games. You can contact us at by means DULDUL Games is not considered to be the controller of your Data, if it is collected by third parties under their privacy policies. We recommend you to check such policies, in particular in respect of your use of any Social Network Services, where you provide the most of your Data, which is then transferred elsewhere. 



SOFTWARE TERMS OF SERVICE

In force from 25 April 2019

The Terms of Service (hereinafter: the Terms) shall be considered a license agreement between a natural person using the Software and Services (i.e. all video games, applications and other products and services) provided by DULDUL Games (hereinafter: the User) and DULDUL Games. with its seat in DULDUL Games, providing for the terms and conditions for use of DULDUL Games Software and Services, both available for downloading in online stores and sold on original data carriers.

Prior to installation of the Software and making use of DULDUL Games Services, the User should read this license agreement thoroughly. User acquires a license to use the Software but does not acquire any proprietary rights thereto. By the sole fact of purchase, installation or use of DULDUL Games Software and Services the User accepts the terms and conditions hereof. If the User does not accept hereby terms and conditions, Software and Services should not be installed or used. 

Any rights not expressly granted below shall be reserved to the maximum extent admitted by applicable law in force for DULDUL Games. User’s rights to make use of services and the Software on the basis hereof shall be strictly dependent on User’s regular compliance with the Terms herein. In case of infringement of the Terms, DULDUL Games may limit or deprive the User of use of the Software and Services. 

1. LICENSE

As long as the User complies with the Terms, DULDUL Games grants the User a non-exclusive, limited license to install and use Software and Services for private non-commercial purposes only on a computer hard disc or internal memory of mobile devices under User’s possession, including on many devices simultaneously. The use of Software and Services shall be possible through an account hosted by DULDUL Games, platform provider (e.g. Apple App Store, Google Play Store) or other third party as the case may be.  User is not entitled to sublicense or assign rights to  the Software and Services. 

2. USING SOFTWARE AND SERVICES

a. DULDUL Games shall provide Software and Services to Users on an as-is basis, depending on their availability, which can be beyond DULDUL Games control (e.g. due to a technical error in server operations).  DULDUL Games shall not guarantee full and constant availability of Software and Services, their stability and appropriate operation as well as safety of making use of such Software and Services.

b. DULDUL Games shall bear no liability for any interruptions in the Software and Services availability, potential errors, damage caused by making use of such or the impossibility to make use of them, including loss of profit and damage in property, as well as the impossibility to participate in contests organized by DULDUL GamesDULDUL Games shall bear no liability for any physical damage to data carriers caused by the User, sellers, distributors and caused in shipping.

d. Certain Software and Services can require a stable and regular Internet connection for the purpose of the valid User verification and to secure full functionality of the Software and Services. Moreover, the User may be required to maintain an active account in such external services as Apple Game Center, Google Play Games, Facebook, Steam, Twitch and others as the case may be. In such and any other cases DULDUL Games shall not be liable for making use of such external services. Maintaining accounts in such external services shall be subject to terms and conditions imposed by such services operators. If the User fails to meet such terms and conditions or other terms of use of external services, the functionality of DULDUL Games Software and Services may become limited or completely unavailable.

e. DULDUL Games shall bear no liability for any loss that the User can suffer due to an unstable Internet connection, an interruption in an Internet connection or an Internet connection with low data transfer. 

f. In the event of using DULDUL Games Software and Services through a mobile Internet connection, data transfer fees as well as other charges collected by the User’s operator or roaming provider apply in accordance with the tariff applicable to the User. Downloading and making use of certain DULDUL Games Software and Services may be subject to restrictions or bans imposed by the User’s operator or provided for in laws of applicable state. Certain DULDUL Games Software and Services may not operate on mobile device types used by the User.

g. Certain aspects of the Software and Services can be simulated to a certain extent, to avoid delays and loss of quality of the game.

h. User shall not break or bypass Software and Services securities, decompile, reverse engineer, reproduce, decompose, remove copyright information from, upload viruses, malware and other harmful components, damage Software and Services, disrupt other Users comfort of making use of Software and Services, as well as violate any law provision using Software and Services.

i. User shall not make use of any software or devices in order to manipulate the course of the game, to make possible, among other things, an automated participation in the game or accelerating game, not to abuse and publicly disclose any exploits and/or cheats, cheat and modify any DULDUL Games Software and Services in order to gain in-game advantage. 

j. User shall not violate third parties’ copyrights, in particular by using third party images without consent of such third party.

j. User shall not generate any content (e.g. uploaded files, text or images as well as any other content entered by User, including in-game communication with other Users) which infringes third party rights or may be considered offensive, insensitive, upsetting, intended to disgust, or in exceptionally poor taste. DULDUL Games shall not be liable for any such content  and any communication sent using Software and Services.

k. Vivid Games shall filter and review and may store, modify, delete and publish all User-generated content and communications sent through Vivid Games Software and Services any time and for any reason, without any obligation to notify the User of such actions. Such content may be deleted, in particularly due to inclusion of offensive material or violation of third party rights. 

3. USER ACCOUNT

a. Some Software and Services require an account to be created by the User in order to use the full Software and Services functionality. Each user is allowed to create one account for a given DULDUL Games service. User may not create another account if the first one is blocked by DULDUL Games for any reason. 

b. User shall provide true and up-to-date data if required in the account creation process. User may however and is encouraged to use an username (nickname visible to other users) which is not directly identifiable to the Users real life person to increase security and privacy. 

c. When using DULDUL Games Software and Services (including communication with DULDUL Games) User shall not mislead others in respect of their identity whatsoever, in particular shall not use other User’s name and account details. Upon DULDUL Games request User shall provide a consent expressed by appropriate person for the verification of the parental or guardian’s contact details.

d. DULDUL Games may suspend or delete User’s account, as well as suspend or deprive the User of their possibility to use DULDUL Games Software and Services in case of violation of hereby Terms or breach of relevant law stipulations or any other terms applicable to Software and Services. 

e. User shall not disclose to any other person login and password to User’s account. The account cannot be assigned, transferred, sold or leased to any other person. In case of an unauthorized access to such account due to User’s negligence or violation of the Terms, User shall be liable for any damage caused by such access. In case of such unauthorized access, User shall immediately notify DULDUL Games

4. VIRTUAL GOODS

a. Virtual goods are virtually existing non-physical objects used within Software and Services.

b. DULDUL Games may license the User to make use of specific virtual goods within DULDUL Games Software and Services. The license may be granted both free of charge and for a consideration, which may be paid in real-life currency, activation codes as well as in-game virtual currency or virtual currency offered by third parties, in particular certain platform operators.

c. User acknowledges and agrees that all billing and transaction processes are handled third party platform operators (such as iTunes or Google Play), from which platform User has downloaded the Software and Services, and are governed by such platforms terms and conditions. If the User has any payment related issues, such User need to contact the platform operator directly. DULDUL Games shall not be a party to such an agreement between the User and platform operator and shall not be liable for any obligations or damage rising thereof.

d. License to use any virtual goods shall be granted to a specific User for their limited, private, non-commercial use, and it shall not be a subject to assignment, sale, multiplication or transfer of any kind.

f. DULDUL Games may modify any rules of using or eliminate virtual goods within Software and Services at any time without notification, without User’s consent and no liability. DULDUL Games shall not be liable to reimburse expenses incurred by User in respect of purchase of virtual goods.

6. CONTESTS

a. From time to time DULDUL Games may organize contest for Users. In order to participate in a contest any User is required to maintain an active User account; obtain a parental consent to participate in case such consent is required and meet other requirements as the case may be.

b. DULDUL Games employees, contractors and representatives and their close family members as well other persons professionally involved in the contest shall be excluded from participation therein. 

c. DULDUL Games may verify participants’ identity and meeting the conditions of participation also after potential winners are determined.

d. Potential winners residing within the territories, where participation in contests requires special skills, may be required to take certain tests or meet other requirements in order to be receive the prize. 

e. Without any notification DULDUL Games may reject or ignore late, incomplete, invalid or in any way deficient submissions as well as submissions violating the Terms. 

f. Unless explicitly stated otherwise, each User may submit once in each contest. A User may not submit on behalf of third party nor a third party may submit on behalf of a User. 

g. User shall not manipulate, sabotage, impede, fraud or interfere in any other way in the process of the contest or attempt to unlawfully influence an outcome of such contest. 

h. DULDUL Games may modify contest rules, suspend or cancel a contest without determining potential winners, in particular in case when there are concerns as to appropriate conduct or initial requirements of the contests are not met (e.g. not enough submissions are entered). In such case DULDUL Games shall upon its sole discretion dispose the prize. DULDUL Games shall not be liable for any results of such modified, suspended or canceled contest. 

i. DULDUL Games decision on awarding a prize to a User shall be final and subject to no appeal, unless a violation of Terms is disclosed. DULDUL Games may substitute initially announced prize with a prize of approximately similar value. In any case the prize shall not be substituted with pecuniary equivalent. Right to receive the prize shall not be assigned to third parties. 

j. Failure to collect the prize within a date reasonably determined by DULDUL Games or failure to meet other requirements shall cause forfeit of the prize. In such case an alternative winner shall be determined.

k. All costs related with the prize, in particular public obligations such as taxes or customs shall be borne by the winner, unless otherwise specified. The prize shall be granted with no warranty or guarantee by DULDUL Games, however producer’s warranty or guaranty may apply. 

7. PRIVACY AND PROCESSING OF PERSONAL DATA

Some aspects of using Software and Services may involve processing of User’s personal data. Such processing is covered in our Privacy Policy, which you can find below. Privacy Policy is incorporated into these Terms and are a part thereof. By using Software and Services User expresses their consent as to processing their personal data provided to Vivid Games. User may anytime withdraw their acceptance by ceasing to use Software and Services.

8. SAFETY INFORMATION

In order to avoid straining muscles, joints or eyes when making use of DULDUL Games Software and Services, Users should take breaks from time to time and take a longer rest if they feel pain, exhaustion, fatigue, nausea or any other discomfort. Some people may experience seizures or loss of consciousness due to exposure to flashing lights or patterns, including video games or watching video recordings. Users who previously experienced any kind of discomfort or other symptoms while playing video games should contact a doctor prior to making use of Services and Software. If such discomfort or other symptoms appear while using Software and Services, User should stop using Software and Services and seek doctor advice. 

9. LIMITATION OF LIABILITY

DULDUL Games shall not be liable for any loss or damage whatsoever or howsoever caused arising directly or indirectly in connection with Software and Service or governed by this agreement, expressly excluding liability for consequential or special loss, damage, or corruption to software other than the Software or data, or for loss of turnover, sales, profit, business, revenue, goodwill or anticipated savings. User accepts such exclusion, except to the extent to which it is unlawful to exclude such liability under governing law. 

10. TERMINATION

Without prejudice to any other rights, DULDUL Games may terminate this agreement without notice with immediate effect, in case of violation of the Terms by User. In the event of termination, the User shall delete all copies of the Software and all its components, including the Software stored on a hard disc of any computer or in the memory of any mobile device and cease to use Services. The User may terminate the agreement any time by uninstalling the Software from a hard disc or another carrier, including mobile device internal memory or ceasing to use the Services. All provisions of the Terms concerning waiver of rights, warranty, limitation of liability, remedies or compensations as well as ownership shall survive termination of the agreement.

11. AMENDMENTS

DULDUL Games may amend or modify this agreement from time to time. In such an event, DULDUL Games shall notify the User of all introduced amendments or modifications announcing this on the website or with a notification in Software and Services. If within one month after such announcement the User fails to raise objection against the amended License Agreement, the further use of services and the Software shall mean that the User accepts the new version of the agreement.

12. FINAL PROVISIONS.

a. This agreement shall be governed by and construed under laws of Republic of Poland. In case of any dispute, the parties shall submit such dispute to a common court having jurisdiction over the business seat of DULDUL Games, unless laws of Republic of Pakistan, including applicable laws of European Union do not allow a choice of jurisdiction. In case of doubts as to the contents of this agreement resulting from language versions, the version in Polish, if existing, shall prevail, in other cases the English version shall prevail.

b. If any of the provisions of these Terms shall be held invalid or unenforceable by any court of appropriate jurisdiction, the remaining provisions hereof shall remain in full force and effect. This agreement shall be the entire agreement between the parties in respect to the subject matter hereof, and shall replace any and all prior agreements, whether in writing or in other form.